We aim to provide all our service users with the best possible service and to achieve this we need your cooperation.
If you are unable to keep your appointment, please make every effort to cancel it well in advance so that it may be offered to someone else. Non-attendance and cancellations at short notice without a valid reason deprives other patients of essential therapy services.
Between 9am-5pm weekdays, all appointment cancellations must be notified by telephone on 0208 444 3355. Cancellations outside of these hours and at weekends should be emailed to firstname.lastname@example.org,uk
Once offered, all appointments must be confirmed to the Bobath Centre and accepted within 5 WORKING DAYS otherwise they will be deemed to be declined and will be offered elsewhere.
Blocks of therapy (i.e. 1-6 week blocks)
Once a family has agreed to a therapy block and the dates of sessions have been confirmed, the following cancellation policy applies:
If the whole therapy block is cancelled by families due to the service user (child/adult) being ill/hospitalised and the situation is beyond the family’s control, no charge will be made to you or the health board for this block.
If the whole therapy block is cancelled by families for reasons other than child or adult service user being ill, then charges of the following will be made if we are unable to fill the block with another child or adult service user:
- up to 7 days before = 100% chargeable
- up to 14 days before = 75% chargeable
(Any filled sessions will automatically be deducted from invoicing. Charges set out above may be reduced / waived at the discretion of the Bobath Centre in exceptional circumstances.
- If a therapy block has not been cancelled by us or the family and a family fails to attend their appointment for any of the sessions without prior notice, the therapy block is 100% chargeable.
One-off consultations are chargeable on all occasions, unless specifically exempted by Bobath at the time of arranging the appointment. Fees will only be waived for this consultation if:
The child or adult service user is ill on the day, have notified the Centre and a replacement consultation has been arranged.
If the appointment is cancelled by the family at least 14 days prior to the session.
If a child / adult does not attend their consultation and no notification is given to the Centre then the consultation will be chargeable.
Replacement of cancelled sessions
All single appointments within a block that are cancelled by parents / adult will not be replaced with another session at a later date in the same block. The only reason that we may do this is if the therapist feels it is necessary and they have the space in their diary to do so. This will be the case for all children / adults irrespective of who has funded it.
If sessions are cancelled by us, we will replace them within the same block or the following block – depending on availability.
Self-Funded Regular Sessions
Sessions cancelled with less than 24 hours’ notice will not be refunded and will only be replaced if the therapist feels it is necessary.
Sessions cancelled with more than 24 hours’ notice will not be refunded, however we will try and replace it when a space becomes available. This replacement however is not guaranteed.
Cancellations by The Bobath Centre
If any cancellation is made by The Bobath Centre, no charge will be made to you or the health board, e.g. in case of staff illness, Centre closure in severe winter weather conditions or other circumstances outside of the control of the Centre.